Helpdesk Management
New Tickets
1,181/per month
40.8%
+1,551since last month
Solved Tickets
4,530/per month
53.8%
+2,030since last month
Open Tickets
1,285/per month
30.2%
+685since last month
Unresolved Tickets
1,020/per month
60.5%
+1,035since last month
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23 minute ago12-03-2019,11:32AM
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48 minute ago18-03-2019,11:32AM
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52 minute ago27-03-2019,01:12PM
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58 minute ago29-03-2019,01:12PM
Normal- CClients ID:#251362
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- EClients ID:#369521
- JClients ID:#541236
- SClients ID:#258463
- AClients ID:#248563
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- Tickets:80+(185+since last month)
- Response Time:2 hours
Average Speed6m:42s / Goal:10m:0s
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- Tickets:70+(35+since last month)
- Response Time:4 hours
Average Speed11m:12s / Goal:10m:0s
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- Tickets:95+(225+since last month)
- Response Time:2 hours
Average Speed5m:34s / Goal:10m:0s
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Payment from #985632
Customar ID:#857423+$450.50
CompletedProcess refund to #458762
Customar ID:#354155+$180.50
CompletedProcess delivery to #698524
Customar ID:#4523565 Items
For pickupPayment from #365845
Customar ID:#748562+$129.50
CompletedPayment failed from #475821
Customar ID:#457771-$150.50
DeclinedPayment failed from #985324
Customar ID:#548596-$190.50
DeclinedProcess delivery to #698524
Customar ID:#4523565 Items
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Customer Satisfaction
9.7
+535%avg. per month
Overall Rating
9.9
+128%avg. per month
Agent Performance
9.4
-143%avg. per month