New Tickets

1,181/per month

40.8%
+1,551since last month

Solved Tickets

4,530/per month

53.8%
+2,030since last month

Open Tickets

1,285/per month

30.2%
+685since last month

Unresolved Tickets

1,020/per month

60.5%
+1,035since last month

Support Tickets Metrics

New Tickets
Solved Tickets
Opened Tickets
Unresolved Tickets
20032003Feb '03Feb '03Mar '03Mar '03Apr '03Apr '03May '03May '03Jun '03Jun '03Jul '03Jul '03Aug '03Aug '03Sep '03Sep '03Oct '03Oct '03Nov '03Nov '0370635649423528211470
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New Tickets
65% goal reached
1,860
+351
Solved Tickets
65% goal reached
2,530
+425
Open Tickets
65% goal reached
2,148
-211
Unresolved Tickets
65% goal reached
1,290
+151

Clients Feedback

Support Agents

  • Last Login:Online Now
  • Tickets:80+(185+since last month)
  • Response Time:2 hours
Average Speed6m:42s / Goal:10m:0s
Send Message

  • Last Login:Offline Now
  • Tickets:70+(35+since last month)
  • Response Time:4 hours
Average Speed11m:12s / Goal:10m:0s
Send Message

  • Last Login:Online Now
  • Tickets:95+(225+since last month)
  • Response Time:2 hours
Average Speed5m:34s / Goal:10m:0s
Send Message

Transaction History

  • Payment from #985632

    Customar ID:#857423

    +$450.50

    Completed
  • Process refund to #458762

    Customar ID:#354155

    +$180.50

    Completed
  • Process delivery to #698524

    Customar ID:#452356

    5 Items

    For pickup
  • Payment from #365845

    Customar ID:#748562

    +$129.50

    Completed
  • Payment failed from #475821

    Customar ID:#457771

    -$150.50

    Declined
  • Payment failed from #985324

    Customar ID:#548596

    -$190.50

    Declined
  • Process delivery to #698524

    Customar ID:#452356

    5 Items

    For pickup

Support Status

Customer Satisfaction

9.7

+535%avg. per month
Overall Rating

9.9

+128%avg. per month
Agent Performance

9.4

-143%avg. per month
Customer NameLocationTicketsTickets StatusCustomer SatisfactionAction
John Mayers
120+Open
4.8/120
Kelly Brans
352+Completed
5.0/352
Tim Howard
65+Pending
4.5/65
Brans Tim
113+Open
4.2/113
Tim Brans
60+closed
3.8/60

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